You are here: Home > Returns
ONLINE RETURN POLICY
Unworn merchandise with original tags attached purchased on formalgallery.com can be returned within 14 days of receipt for a full refund, less shipping costs. Return items must be post marked within 14 days of the customer receipt date.  Please note original shipping cost is non-refundable.  Customer is responsible for return postage. A refund will be granted when the return item arrives at the Formal Gallery premises.  Please include the return packing slip for a prompt refund processing.

A restocking fee of 10% of the retail value of each item will be charged on all returns of three items or more per order.  Unworn merchandise with original tags returned after 14 days of the customer receipt date will be refunded, less shipping cost and 50% restocking fee.  Returns received after 30 days will be refused and shipped back at the customerís expense.  Goods must be returned in original condition with original tags. All merchandise is inspected upon return. Items must not have been worn, washed, altered. Items with snags, rips, make-up stains, odors (e.g. cigarette smoke) or other damages will not be eligible for return.  Earrings, undergarments and increasers are final sale.


ONLINE EXCHANGE POLICY
formalgallery.com does not offer exchanges. Unworn items may be returned for a full refund within 14 days of customer receipt.  See complete details above.


INSTORE RETURN & EXCHANGE POLICY
Merchandise and accessories purchase at the store are final sale only.  No returns and no exchange