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Billing & Sales Tax
Do I have to pay sales tax?
  Sales tax is only charged to orders shipped within Texas.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What are my payment choices?
  We accept the following methods of payment online: Visa, MasterCard, American Express and Discover/NOVUS.
Unfortunately, at this time we cannot accept cash, CODs, checks or money orders online.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
How do I return or exchange a dress?
Unworn merchandise with original tags attached can be returned within 14 days of receipt for a full refund, less shipping costs. Return items must be post marked within 14 days of the customer receipt date.  Please note original shipping cost is non-refundable.  Customer is responsible for return postage. A refund will be granted when the return item arrives at the Formal Gallery premises.  Please include the return packing slip for a prompt refund processing.

A restocking fee of 10% of the retail value of each item will be charged on all returns of three items or more per order.  Unworn merchandise with original tags returned after 14 days of the customer receipt date will be refunded, less shipping cost and 50% restocking fee.  Returns received after 30 days will be refused and shipped back at the customerís expense.  Goods must be returned in original condition with original tags. All merchandise is inspected upon return. Items must not have been worn, washed, altered. Items with snags, rips, make-up stains, odors (e.g. cigarette smoke) or other damages will not be eligible for return.  Earrings, undergarments and increasers are final sale.

Formal Gallery does not offer exchanges. Unworn items may be returned for a full refund within 14 days of customer receipt.  See complete details above.
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).
Will I be charged sales tax?
  The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to TX will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

The Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order

The ITFA is intended to prevent any jurisdiction from imposing special taxes on Internet transactions, other than such taxes that a jurisdiction already has the ability to impose (e.g., sales tax; see below). The ITFA prevents the imposition of any such taxes through November 1, 2003.

Currently, most e-commerce companies use the same taxation rules used by mail-order companies, which are based on constitutional guidelines for interstate commerce. Generally this means that states can only require companies to collect sales tax in states where they have business operations, and as a result, a company will not collect sales tax in states where they have no business operations. If someone were to order something from one of our catalogs, that person would only be charged sales tax if he or she shipped his or her order to a state where formalgallery has physical operations. Example: If a person shipped something to Wyoming, formalgallery would not be required to collect sales tax because it has no business operations in Wyoming

The ITFA also prohibits state and local governments from imposing taxes on Internet access charges, protects against the imposition of new tax liability for consumers and vendors involved in commercial transactions over the Internet, and creates a temporary commission to study taxation of Internet commerce and to report back to Congress in 18 months on whether the Internet ought to be taxed and, if so, how taxes can be applied without subjecting the Internet and electronic commerce to special, discriminatory, or multiple taxation.